Local Support
A team in Thailand for existing customers
After-sales assistance under each customer’s service agreement.
For customers with access to the existing portal
GETTING STARTED
Prepare before reporting an issue
Prepare the following information to help focus investigation and coordination.
- 01
Describe the issue and steps
Describe the symptoms, timing and steps where the issue occurs.
- 02
Identify the screen or record
Provide the relevant screen, menu, report or record identifier.
- 03
Include screenshots and messages
Include screenshots and warning messages, if available.
- 04
Explain the impact and contact details
Describe the operational impact and a suitable contact method.
Mask personal or sensitive information before attaching screenshots.
OUR SUPPORT PROCESS
Our support approach
- 01
Receive information
Review information received from the customer
- 02
Review the issue
Investigate with the relevant team
- 03
Coordinate a resolution
Proceed within the support scope
- 04
Follow up within scope
Provide updates under the service agreement
Scope and service hours follow the agreement. Local Support is separate from Epicor Global Support.
Questions about access or service coverage?
Contact the team for information about support coverage for existing customers.
Contact the team